Critical IT Incident Response
At Partners In Tech, we understand that things go wrong. Disasters happen, applications fail, servers crash, hackers can penetrate a network. While some IT companies focus on a few areas of support, we provide a holistic 360-degree level of support to our clients. We know that how a business or IT partner responds to a critical incident can make all the difference in the world. Our comprehensive strategies are designed to help you maintain the highest level of operability and organizational efficiency in the face of any unforeseen circumstance.
Strategy and preparation are two of the biggest components of a successful incident response. The ability to react efficiently through pre-designed processes will ensure your business can recover quickly after an incident. With that said, often times, a mitigation strategy consisting of preventative maintenance, proactive monitoring, and application modernization can often prevent such an incident from occurring in the first place. However, it is important to be prepared.
Creating An Critical Incident Response Plan
We know that as a small to medium sized business, you may have never considered or established a Critical Incident Response Plan. In fact, according to a survey by Ponemon, 77 percent of respondents say they lack a formal incident response plan applied consistently across their business, and nearly half say their plan is informal or nonexistent. As you grow, you will soon discover that this is one of the most important components of your overall IT strategy. Having a plan means that you can efficiently and effectively respond to any IT issue that may arise.
Here are the main components of a successful Critical Response Plan:
1. Identification of the issue or issues…
2. What system(s) are affected?
3. How do you mitigate or stop the threat/issue?
4. Who needs to know (communication strategy)?
5. How do you restore critical functions as quickly as possible?
6. How do you restore remaining functions as quickly as possible?
7. Identify how the issue or issues happened…
8. Establish new procedures to mitigate future threats.
9. Measure the effectiveness of the implemented response strategy.